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FREQUENTLY ASKED QUESTIONS
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How long is the warranty period for my Intense?
- 5-year limited warranty on carbon frames (except Downhill)
- 3-year limited warranty on XC/Trail/Endurol aluminum and carbon Downhill frames
- 2-year limited warranty on aluminum Downhill and Enduro frames
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What is the widest tire that will fit my bike?
- With the wide variety of rim widths and tire dimensions,there is no way to accurately determine what your actual tire width will be with your component spec. A general rule of thumb is 2.4 for xc/trail, 2.6 for enduro/downhill and 3.0 for plus tire frame options.
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Is my frame compatible with Eagle?
- All Intense mountain bikes featuring 142mm and boost 148 rear wheel spacing will fit SRAM Eagle Drivetrain with the appropriate offset front chainring. 6mm offset for non boost applications and 3mm offset for 148 boost applications.
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What type of bottom bracket do I need for my bike?
- We use the bottom bracket we feel is best suited to the style of bike. If you are building the frame up yourself and are unsure, call/visit your local intense dealer for advice. Intense AU Dealers.
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Where is my serial number located?
- The serial number on your Intense frame is located on the front triangle on the back/underside of the bottom bracket. The serial number for the rear triangle is located on the forward facing surface of the cross brace.
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What are the shock size specs for my bike? (Eye-to-Eye and Stroke) (Reducer Size)
- If you have a question of shock hardware specs, please call or email into our customer service hotline. Technical info and specifications of your bike can be found in the user manual (download here). Otherwise please visit ROCK SHOX or FOX for specifications.
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What is the longest dropper post that will fit in my seat tube? (Maximum Insertion)
- The maximum length of your dropper post is based solely on the size frame you are using and the lower tube length of the dropper post used. All of our frames are capable of at least a 150mm dropper post.
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How much sag should I run on my rear shock?
- Intense recommends that your sag be set at 30% for all xc/trail/enduro models and 35% for the downhill models. For a demonstration and more information, check out the tech video (click here).
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How much does a particular frame, or built model weigh?
- The specific frame/bike weight will be listed on our website on your bike's product page. You can also see a chart with frame and bike weights here. (Please note that a variable of 100G should be given).
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Where can I purchase a particular part for my Intense?
- Small parts are available for all current and some previous models of bikes going back 3 years. Click here to be directed to our small parts web store, OR click here to email us. If your model of bike is not listed on the website, please call into or email our customer service hotline - see contact details here.
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Is there touch up paint available for my bike?
- No, currently there is not touch up paint option available yet. This is still under development.
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Can I use an Angle set headset for my bike?
- Yes, all our external headset cup frames are capable of running an angle set headset. Although with most of our bikes and our JSTuned geometry, typically the bikes geometry are matched with our component spec to make that particular bike perform at its best for the intended use.
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What is the recommended spring rate for my bike and body weight?
- For specific sag measurements and suspension set up, please refer to the user manual for your model of bike. Or, click here to see the tech video demonstration.
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How can I register my bike?
- Registering your new intense is quick and easy. From our home page, click on the “service” tab. Then select “register your ride”, fill out the required fields and your registration will be complete. Click on this register my bike link.
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Can I purchase parts directly from you?
- Yes, small parts are available for all current and some previous models of bikes going back 3 years. You will find this tab on our website home page on the top. If your model of bike is not listed on the website, please call into or email our customer service hotline.
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I am the second owner of my bike, Do I still have a warranty?
- Intense promises that new Intense frames will be free from defects in materials and workmanship. This limited warranty applies to the original owner only and is nontransferable. The original owner must register his purchase within 90 days on the Intense website www.intensecycles.com.au/pages/registerbike. Intense will, at its discretion, repair or replace any frame that it determines to be manufacturing defective during the warranty period. In order to exercise your right under the Intense Cycles Limited Warranty, the frameset must be presented to an authorized Intense dealer, Intense distributor or to Intense Cycles, Inc., together with the proof of purchase.
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Can I ride my bike if I see a crack/dent on the frame?
- You should always do a post-ride and pre-ride bike check. Click here to see how. If while doing your pre-ride or post-ride inspection of your frame and all its components you see a dent, crack or surface imperfection, please contact your local intense dealer or email or call into our service hotline. you will find this information under the service tab on our home page.
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Do you still make Intense BMX Bikes?
- No, we no longer are apart of the Intense brand of BMX bikes.
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How much torque should I use to tighten my bolts?
- The torque settings, as with any high-performance machine are very important to reliability and overall performance. The specific torque values are located in the user manual. Or, you can click here to see the tech video.
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Is there an owner’s manual for my bike model?
- The user manual for your specific model of intense bike is located in the accessory box shipped with your intense bike or you can download it from the bike manual page on our website.
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Where can I demo an Intense bike at?
- Click here to see a schedule of upcoming demo events. Can't wait? Email us to arrange a demo ride.
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How do I know it's time to have my bike serviced
- As a responsible owner of your high performance mountain bike, it is important to stay on your scheduled maintenance program. Preventing problems from happening should be your number one priority to ensure the best performance, reliability, safety and life out of your Intense mountain bike. For more information on how to maintain your bike properly please check out the tech video here.
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What is recommended for seatpost and seat tube care?
- Intense recommends that the seatpost be installed with a thin coating of waterproof grease. This is something that should be checked, cleaned and re-prepped quarterly.
